The Home Care Council of New York City
presents

"Enhancing Your Supervisory Skills"
and
"Supervision: Focus on Critical
Decision-Making Skills"

The Health Workforce Certificate Program
sponsored by the Home Care Council of New York City
and the New York State Dept. of Health

.. . . .

Informational Brochure

Two Training Opportunities:

1) Enhancing Your Supervisory Skills (3 day training)

Students learn the fundamental principles of being an effective supervisor by engaging in a variety of educational activities, including large and small group discussions, skill practice applications, video presentations, case studies, role plays and individual and team presentations as they assess their own need for change in their supervisory-related tasks and behaviors. This year’s “Enhancing Your Supervisory Skills” training was significantly improved to meet today’s chaotic challenges in the Home Care industry. Students who attended the original 2005 - 2006 training sessions are strongly encouraged to attend this enhanced edition to learn about the latest supervisory/management tools and techniques which includes: a leadership assessment inventory, an enhanced focus on stress management and an enhanced focus on time management.

All students who attend the 3 day training course (only 1 day a week for three weeks) graduate with a certificate of completion to bring back to their agency. In addition, the 2010 training features the latest edition of the “Executive Journal Plus – Leadership Edition”.

2) Supervision: Focus on Critical Decision-Making Skills (3 day training)

New and seasoned supervisors are introduced to basic principles and skills as they make the transition to new roles and responsibilities. Home Care supervisors have three main types of responsibilities to the workers they oversee: administrative, educational and supportive.

The Critical Decision Making Skills module features an intensive workshop designed to elicit, nurture and develop participants’ ability to use coaching and critical thinking in their supervisory approach. While participants come to this session with varying skill levels and experiences in supervision, they should strive to possess an intention for administering, educating and supporting their team of workers and colleagues. Participants will learn techniques that enhance confidence and authority to their supervisory approach.

All students who attend the 3 day training course (only 1 day a week for three weeks) graduate with a certificate of completion to bring back to their agency. In addition, the 2010 training features the latest edition of the “Executive Journal Plus – Leadership Edition”.

Training Topics Covered:

  • Stress Management
  • Communication
  • Effective Delegation
  • Constructive Feedback
  • Power of Acknowledgement
  • Coaching
  • Time Management
  • Conflict Resolution
  • Project Management
  • Leadership
  • Customer Service
  • Improving Performance through Cultural Competency

Executive Journal Plus:

Students participating in either training use our exclusive “Executive Journal” that presents the tools and concepts of coaching, team building and leadership, as well as other techniques that will boost productivity in the workplace. The Journal, designed by Trainer Bob Perry will serve as a daily diary and an analytical tool to help participants examine ways to manage their staff effectively, improve efficiency and solve systemic problems at the workplace.

About the Trainer:

We are pleased to announce that Robert “Bob” Perry will again be leading the HWRI training this year. The relationship that Bob Perry has with Brookdale Center goes back to 1995, when he first began leading training courses for Brookdale’s “Homeless Shelter Training Institute.” He has worked with a wide variety of businesses and non-profit organizations including ACS, HRA and CUNY. Bob's educational background in the behavioral sciences makes him eminently qualified to focus on the human side of organizational development, emotional intelligence and executive coaching. Bob is a Zenger Miller – Achieve Global -- certified facilitator and has twenty seven years of management and consultant experience. Bob has many areas of expertise-- in particular his management training skills which are perfectly suited for this program. Bob’s ability to connect with his students makes him a favorite -- and the perfect training professional to lead our “Enhance Your Supervisory Skills” program.

Training Information:

  • Tuition: (per person)
    • FREE to all Home Care Council members
    • $800 for non Home Care Council member
  • Class Schedule: (See below)

2010 SCHEDULE

Class #

Cycle 22
Enhancing Your
Supervisory Skills
(Thursdays)

 Cycle 23
Supervision: Critical
Decision-Making
(Mondays)		 Cycle 24
Enhancing Your
Supervisory Skills
(Thursdays)		 Cycle 25
Supervision: Critical
Decision-Making
(Mondays)

1

Feb 18
Feb 22
Mar 11
Mar 15

2

Feb 25
Mar 1
Mar 18
Mar 22

3

Mar 4
Mar 8
Mar 25
Mar 29

PLEASE NOTE: Any student that misses a clss is invited to continue training and make-up that class in any future cycle. Attendance will be taken at the beginning of each class. Class size is limited, but space is almost always available... so please call us if you are registering right before the first start date and we will try our best to accomodate you.

  • Eligibility Requirements for Certificate: All Students must attend the full 3 session cycle to receive a certificate. Make-up classes will only be permitted with prior authorization.
  • Start/End Times: All classes run from 9:30am—4:30pm (attendance will be taken at the beginning of each class)
  • Training Location: Brookdale Center for Healthy Aging & Longevity of Hunter College, 425 East 25th Street, 13th Floor North, NYC (bet 1st Ave & FDR Dr).
  • Directions: Take the A/C, E/F, N/R, or 1/9 Subway to 23rd Street. Take the M-23 cross-town bus Eastbound towards 1st Avenue. Walk two blocks North (uptown) and make a right on 25th Street. The Entrance to the Brookdale Campus of Hunter College will be on your left, #425 East 25th Street. Signs will be posted in the lobby directing you to the training room.

    Parking garages are available on 23rd, 24th and 25th Streets between 1st and 2nd Avenues. For driving directions, please visit www.mapquest.com. A discount is available for Hunter College students with valid ID.
  • Refreshments: Lunch is on your own, however the Hunter College Cafeteria will open for breakfast & lunch during college session hours (except Summer), and vending machines are always available in the lobby. Many reasonably-priced restaurants are located just around the corner from Hunter Colleges' 25th street campus. Please visit www.menupages.com for a comprehensive list of restaurants in the area around Hunter College (425 East 25th Street, NY, NY 10010).

Registration Instructions and Downloads:

On the registration form, please use the “Preferred Cycle” box to indicate the cycle each student wises to attend. Based on the information provided, we will notifiy you by fax or phone to confirm your students' acceptance into the program. Students are encouraged to stay within their assigned cycle and attend all three classes in the cycle to complete the course and graduate with a certificate.

Please email or fax your registration form to:

Home Care Council of New York City
HomeCareCouncil@hccnyc.org.

Fax: (212) 481-8791
Attn: Dana Ng
No cover sheet is necessary.

For further information, please contact homecarecouncil@hccnyc.org
or call The Home Care Council Main Number: (212) 481-4429.

The Health Workforce Certificate Program
“Enhancing Your Supervisory Skills”
is a training program of The Health Workforce Retraining Initiative,
a project funded by a grant to the Home Care Council of New York City
by the New York State Department Health.

Administratered by Brookdale Center for Healthy Aging & Longevity of Hunter College/CUNY